University Ombudsman

I'm lecturer Tayfun Güven. I am the Academic Ombudsman of Istanbul Topkapı University. In Topkapı University Ombudsman Office, in line with our newly appointed rector Professor Emre Alkin's vision, studies have been initiated to create a new vision at our university. In the first phase of these studies, some commissions were established. The Ombudsman Institution was established on the grounds that there should be a unit within the established commissions to which the student and employee commissions are also affiliated. The University Ombudsman operates similarly to the state-level ombudsman. As you know, the concept of ombudsman in the state aims to resolve disputes between citizens and the state within the framework of human rights. The Ombudsmanship at our university similarly works to find solutions to conflicts and problems between students, academic and administrative staff. The University Ombudsman Office is a unit that operates on a confidential basis. The decisions taken by the University Ombudsman are only suggestions and are not binding. The University Ombudsman is an institution based on security. Therefore, our students can reach the Ombudsman Institution 24 hours a day, by phone, including my personal phone, under any circumstances, without feeling any pressure. They can send an email directly to our office or to me via the email address of the Ombudsman Office. Ensuring the basis of trust in this matter is the first duty of our institution. The functioning of the Ombudsman Institution is as follows: Employees and students report their complaints to our institution. Reported complaints are first reviewed by our office. We try to find solutions, and we report our reports and proposals on unresolved issues to the senior management. We have received productive feedback from the meetings we have held so far, indicating that solutions have been found to these problems. Istanbul Topkapı University has established the Ombudsman Institution in order to be among the contemporary universities. The Ombudsman Institution can be found only in a limited number of universities within the framework of other international universities. I would like to inform you that we will serve you with the Ombudsman Office, and we will be happy to see you at our university.